Term Of Service

1. THE USER

Access, navigation and use of the Website confers the status of user (hereinafter referred to, indistinctly, individually as User or jointly as Users), and therefore, from the moment navigation on the Website begins, all the Conditions established herein are accepted, as well as any subsequent modifications, without prejudice to the application of the corresponding mandatory legal regulations as the case may be.


The User assumes responsibility for the correct use of the Website. This responsibility shall extend to:


  • Use this Website only to make legally valid inquiries and purchases or acquisitions.
  • Do not make any false or fraudulent purchases. If it could reasonably be considered that such a purchase has been made, it may be cancelled and the relevant authorities will be informed.
  • Provide true and lawful contact information, for example, email address, postal address and/or other information (see Legal Notice and General Conditions of Use).

The User declares to be over 18 years of age and to have the legal capacity to enter into contracts through this Website.


The Website is primarily intended for Users residing in Spain. Vecandles does not guarantee that the Website complies with the laws of other countries, either in whole or in part. Vecandles declines all liability that may arise from such access, nor does it guarantee shipments or provision of services outside of Spain.


The User may, at his/her discretion, formalize with Vecandles the contract of sale of the desired products and/or services in any of the languages ​​in which these Conditions are available on this Website.

 

2. PURCHASE OR ACQUISITION PROCESS


Users may purchase on the Website by the established means and methods. They must follow the online purchasing and/or acquisition procedure of www.vecandles.com, during which various products and/or services may be selected and added to the cart, basket or final purchase space and, finally, click on: “Finalize purchase” 

Likewise, the User must complete and/or check the information requested at each step, although, during the purchasing process, before making the payment, the purchase details can be modified.


The User will then receive an email confirming that Vecandles has received their order or request for purchase and/or provision of the service, i.e. the order confirmation. If applicable, they will also be informed by email when their purchase is being shipped. If applicable, this information may also be made available to the User through their personal connection space on the Website.


Once the purchase procedure has been completed, the User agrees that the Website will generate an electronic invoice that will be sent to the User via email and, where applicable, through his/her personal connection space on the Website. Likewise, the User may, if he/she so wishes, obtain a copy of his/her invoice in paper form, by requesting it from Vecandles using the contact spaces on the Website or through the contact details provided above.


The User acknowledges that he/she is aware, at the time of purchase, of certain specific conditions of sale that concern the product and/or service in question and that are shown next to the presentation or, where applicable, image of it on its page of the Website, indicating, by way of example, but not exhaustively, and depending on each case: name, price, components, weight, quantity, colour, details of the products, or characteristics, the way in which they will be carried out and/or the cost of the services; and acknowledges that placing the purchase order or acquisition materialises the full and complete acceptance of the specific conditions of sale applicable to each case.


Communications, purchase orders and payments involved in transactions made on the Website may be archived and kept in Vecandles' computerized records in order to constitute a means of proof of the transactions, in any case, respecting reasonable security conditions and the laws and regulations in force that are applicable in this regard, and particularly taking into account Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data (RGPD) and Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, and the rights that assist Users in accordance with the privacy policy of this Website.

 

 

3. AVAILABILITY


All purchase orders received by Vecandles through the Website are subject to the availability of the products and/or to the fact that no circumstance or cause of force majeure (clause nine of these Conditions) affects the supply of the products and/or the provision of the services. If there are difficulties in the supply of products or if there are no products in stock, Vecandles undertakes to contact the User and refund any amount that may have been paid as an amount. This will also apply in cases where the provision of a service becomes unfeasible.

 

4. PRICES AND PAYMENT


The prices displayed on the Website are final, in Euros (€) and include taxes, unless otherwise indicated and applied by legal requirement, especially in relation to VAT.


Shipping costs are included in the final prices of the products as shown on the Website. Thus, Vecandles provides delivery and/or shipping services through: Correos, UPS, Zeleris, Correos Express and other transport companies.


Under no circumstances will the Website automatically add additional costs to the price of a product or service, but only those that the User has selected and chosen voluntarily and freely.


Prices may change at any time, but any changes will not affect orders or purchases for which the User has already received an order confirmation.


Accepted payment methods are: Credit or debit card, Paypal and others shown at the bottom of the website.


Likewise, the User may pay all or part of the purchase price with a gift card and/or a credit card issued by Vecandles and/or Víctor Garrido Maroto.


Vecandles uses all means to ensure the confidentiality and security of payment data transmitted by the User during transactions through the Website. As such, the Website uses a secure SSL (Secure Socket Layer) payment system.


Credit cards will be subject to verification and authorization by the bank that issued them. If said bank does not authorize the payment, Vecandles will not be responsible for any delay or lack of delivery and will not be able to formalize any contract with the User.


Once Vecandles receives the purchase order from the User through the Website, a pre-authorization will be made on the corresponding card to ensure that there are sufficient funds to complete the transaction. The charge on the card will be made at the time the shipping confirmation and/or confirmation of the service provided in the manner and, where applicable, at the established place is sent to the User.


If the payment method is a gift card or credit card, the charge will be made at the time Vecandles sends a confirmation of the purchase order or acquisition of products and/or services to the User.


In any case, by clicking on “Complete Purchase” the User confirms that the payment method used is his/her own, or that, where applicable, he/she is the legitimate holder of the gift card or the credit card.

 

5. DELIVERY


In cases where physical delivery of the contracted goods is required, deliveries will be made within the following territory: Worldwide


Except in cases where there are unforeseen or extraordinary circumstances or, where applicable, arising from the customization of the products, the purchase order consisting of the products listed in each purchase confirmation will be delivered within the period indicated on the Website according to the shipping method selected by the User and, in any case, within a maximum period of 30 calendar days from the date of the order confirmation.


If for any reason attributable to Vecandles, the delivery date cannot be met, the User will be contacted to inform him of this circumstance and he may choose to continue with the purchase by establishing a new delivery date or cancel the order with a full refund of the price paid. In any case, home deliveries are made on working days.


If delivery of the order is not possible due to the User's absence, the order may be returned to the warehouse. However, the carrier will leave a notice explaining where the order is and how to have it delivered again.


If the User is not going to be at the delivery location during the agreed time slot, he/she must contact Vecandles to arrange delivery on another day.


In the event that 30 days have passed since your order was available for delivery, and it has not been delivered for reasons not attributable to Vecandles, Vecandles will understand that the User wishes to withdraw from the contract and it will be considered terminated. As a consequence of the termination of the contract, all payments received from the User will be returned, except for additional costs resulting from the User's own choice of a delivery method other than the least expensive ordinary delivery method offered by the Website, without any undue delay and, in any case, within a maximum period of 14 calendar days from the date on which the contract is considered terminated.


However, the User must bear in mind that the transport resulting from the resolution may have an additional cost that may be passed on to the User.


For the purposes of these Conditions, delivery shall be deemed to have taken place or the order to have been delivered at the time when the User or a third party indicated by the User acquires material possession of the products, which shall be accredited by the signature of receipt of the order at the agreed delivery address.


Any risks that may arise from the products will be borne by the User from the moment of delivery. The User acquires ownership of the products when Vecandles receives full payment of all amounts due in relation to the purchase or acquisition made, including shipping costs, or at the time of delivery, if this takes place at a time after the full receipt of the amount to be paid by Vecandles.


In accordance with the provisions of Law 37/1992, of December 28, on Value Added Tax (VAT), purchase orders for delivery and/or provision will be deemed to be located in the territory of application of Spanish VAT if the delivery address is in Spanish territory, except for the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be the one legally in force at any given time depending on the specific item in question.

 

6. TECHNICAL MEANS TO CORRECT ERRORS


Users are hereby informed that if they detect that an error has occurred when entering the data required to process their purchase request on the Website, they may modify the data by contacting Vecandles through the contact spaces provided on the Website and, where applicable, through those provided for contacting customer service, and/or by using the contact details provided in the first clause (General information). Likewise, this information may also be corrected by the User through their personal connection space on the Website.


In any case, the User, before clicking on “Finalize purchase” , has access to the space, cart, or basket where their purchase requests are recorded and can make modifications. 


Likewise, the User is referred to consult the Legal Notice and General Conditions of Use and, specifically, the Privacy Policy to gather more information on how to exercise their right of rectification as established in Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data (RGPD) and in Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights.

 

7. DISCLAIMER


Unless otherwise provided by law, Vecandles will not accept any liability for the following losses, regardless of their origin:


  • Any losses that were not attributable to any breach on your part;
  • Business losses (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or unnecessary expenditure)
  • Any other indirect loss that was not reasonably foreseeable by both parties at the time the contract of sale of the products was entered into between both parties.

Likewise, Vecandles also limits its liability in the following cases:


  • Vecandles takes all measures to ensure a faithful display of the product on the Website, but is not responsible for any minor differences or inaccuracies that may exist due to a lack of screen resolution, problems with the browser being used, or other problems of this nature.
  • Vecandles will act with the utmost diligence to make the product subject to the purchase order available to the company responsible for transporting it. However, it is not responsible for damages arising from poor transport performance, especially due to causes such as strikes, roadblocks, and in general any other causes inherent to the sector, which result in delays, loss or theft of the product.
  • Technical failures that, for unforeseen or other reasons, prevent the normal operation of the service via the Internet. Lack of availability of the Website for maintenance or other reasons, which prevents the service from being available. Vecandles uses all means at its disposal to carry out the purchase, payment and shipping/delivery process of the products, however it is exempt from liability for causes that are not attributable to it, such as unforeseen events or force majeure.
  • Vecandles will not be held responsible for any misuse and/or wear and tear of the products that have been used by the User. At the same time, Vecandles will not be held responsible for an incorrect return made by the User. It is the User's responsibility to return the correct product.
  • In general, Vecandles will not be liable for any failure or delay in the fulfillment of any of the obligations assumed, when it is due to events that are beyond its reasonable control, that is, due to force majeure, and this may include, but is not limited to:
    • Strikes, lockouts or other protest measures.
    • Civil commotion, riot, invasion, terrorist threat or attack, war (declared or not) or threat or preparation for war.
    • Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
    • Inability to use trains, boats, planes, motor vehicles or other means of transport, public or private.
    • Inability to use public or private telecommunications systems.
    • Acts, decrees, legislation, regulations or restrictions of any government or public authority.

In this way, the obligations will be suspended during the period in which the cause of force majeure continues, and Vecandles will have an extension of the period to comply with them for a period of time equal to the duration of the cause of force majeure. Vecandles will use all reasonable means to find a solution that allows it to comply with its obligations despite the cause of force majeure.

 

8. WRITTEN COMMUNICATIONS AND NOTIFICATIONS


By using this Website, the User agrees that most communications with Vecandles will be electronic (email or notices posted on the Website).


For contractual purposes, the User agrees to use this electronic means of communication and acknowledges that all contracts, notifications, information and other communications that Vecandles sends electronically comply with the legal requirements of being in writing. This condition will not affect the rights recognized by law to the User.


The User may send notifications and/or communicate with Vecandles through the contact details provided in these Conditions and, where applicable, through the contact spaces on the Website.


Likewise, unless otherwise stipulated, Vecandles may contact and/or notify the User by email or at the postal address provided.

 

9. WAIVER


No waiver by Vecandles of any specific right or legal action or failure by Vecandles to require strict compliance by the User of any of its obligations shall constitute a waiver of any other rights or actions arising from a contract or the Conditions, nor shall it exonerate the User from compliance with its obligations.


No waiver by Vecandles of any of these Conditions or of the rights or actions derived from a contract will take effect, unless it is expressly established that it is a waiver and is formalized and communicated to the User in writing.

 

10. NULLITY


If any of these Conditions were declared null and void by a final decision issued by a competent authority, the remaining clauses will remain in force, without being affected by said declaration of nullity.

 

11. COMPLETE AGREEMENT


These Conditions and any document expressly referred to herein constitute the entire agreement between the User and Vecandles in relation to the object of sale and replace any other previous agreement, pact or promise agreed verbally or in writing by the same parties.


The User and Vecandles acknowledge that they have agreed to enter into a contract without having relied on any statement or promise made by the other party, except for that which is expressly mentioned in these Conditions.

 

12. DATA PROTECTION


Any personal information or data provided by the User to Vecandles during a transaction on the Website will be processed in accordance with the provisions of the Privacy Policy or data protection policy (contained, where applicable, in the Legal Notice and General Conditions of Use). By accessing, browsing and/or using the Website, the User consents to the processing of such information and data and declares that all information or data provided is true.

13. APPLICABLE LEGISLATION AND JURISDICTION


Access, navigation and/or use of this Website and the contracts for the purchase of products through it shall be governed by Spanish law.


Any controversy, problem or disagreement that arises or is related to the access, navigation and/or use of the Website, or with the interpretation and execution of these Conditions, or with the sales contracts between Vecandles and the User, will be subject to the non-exclusive jurisdiction of the Spanish courts and tribunals.

 

14. COMPLAINTS AND CLAIMS


The User may send Vecandles any complaints, claims or any other comments they wish to make through the contact details provided at the beginning of these Conditions (General Information).


In addition, Vecandles has official complaint forms available to consumers and users, which they can request from Vecandles at any time, using the contact information provided at the beginning of these Conditions (General Information).


Likewise, if a dispute arises from the conclusion of this purchase contract between Vecandles and the User, the User as a consumer may request an extrajudicial solution to disputes, in accordance with Regulation (EU) 524/2013 of the European Parliament and of the Council, of May 21, 2013, on the resolution of online disputes in consumer matters and amending Regulation (EC) 2006/2004 and Directive 2009/22 / EC. You can access this method through the following website: https://ec.europa.eu/consumers/odr/.


This General Purchase Conditions document was created using the online general purchase conditions template generator on 02/15/2022.